Security Updates

Support Period

We provide security updates for each device model for at least 12 months after the later of:

• the last date that model is sold, or
• the date we publish notice that the model is discontinued.

Enterprise and institutional agreements may include extended support periods. Contact your account representative for details.

Supported Products

&you™ Pulse is currently sold and fully supported. It will receive security updates for at least 12 months after its final sale or discontinuation notice, whichever is later.

What's Covered

• Device firmware. Security fixes for supported device models.
• Mobile apps. Security fixes for the current version of the &you™ app on iOS and Android.
• Cloud platform. Our servers and APIs are updated continuously. No action is needed from you.

How Updates Are Delivered

• Firmware updates are delivered over the air through the app. When an update is available, users are prompted to install it the next time they open the app.
• App updates are delivered through the Apple App Store and Google Play. We recommend enabling automatic updates.
• Platform updates are applied on our side without interruption to service.

To receive security updates, keep your app updated and sync your device regularly.

End of Support

When we discontinue a device model, we will publish a notice of discontinuation. Security updates continue for at least 12 months from that notice. After support ends, the device may keep working, but it will no longer receive security fixes.

Reporting a Vulnerability

If you believe you've found a security issue in a Pulse device product, contact us at support@andyouportal.com. Please include:

• the affected product and version,
• a description of the issue and steps to reproduce it, and
• your contact information.

We will acknowledge your report within 3 business days and keep you informed as we investigate. We ask that you give us reasonable time to address the issue before disclosing it publicly.